OFFICE CLEANING AND TEA LADY PROGRAMME PDF Print E-mail


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OFFICE CLEANING AND TEA LADY TRAINING PROGRAMME

 COURSE OVERVIEW

COURSE OVERVIEW

The Tea Lady plays a key role in providing a refreshment service to the company’s customers and staff. Emphasis is placed on basic communication skills, stock control, cleaning, time management and problem solving which makes this an indispensable workshop. It is a comprehensive course which assists and provides the learner with increased workplace management skills. We accelerate a sense of responsibility in the workplace; improve attention to detail and time management and organisational skills. Learners have greater confidence through increased competence.

LEARNING CONTENT

WORKPLACE MANAGEMENT & LIFESKILLS: 

Ø  Communication and ethics in the workplace

Ø  Communication techniques

Ø  Telephone skills

Ø  Office and personal safety and security

Ø  Comprehensive cleaning, product usage and wastage control

Ø  Personal and hygienic practice in the workplace

Ø  Understanding and scheduling of duties within a work plan

Ø  Shopping list compilation

Ø  Table and tray settings

Ø  Cleaning

Ø  Maintain personal hygiene, health and presentation

Ø  First aid and CPR

Ø  HIV/Aids awareness

Ø  Understanding employer expectations

COURSE FEE

R1 190, 00 per delegate. Includes comprehensive training material, certificate upon completion, lunch and refreshments. 

ENROLMENT FOR THIS PROGRAMME

To enrol your delegate for this course, kindly e-mail Ulindi at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

DATE, DURATION AND VENUE

The course will take place over 1 day - 09:00 to 15:00 as follows:

 

DATE, VENUE AND REGION

 

TO BE ADVISED

 

 

KINDLY NOTE THAT WE HAVE NO PAST OR CURRENT AFFILIATION OR ASSOCIATION WITH “ THE INDEPENDENT INSTITUTE OF EDUCATION (PTY) LTD” AND HAVE NO INTENTION OF AN ASSOCIATION WITH THEM IN THE FUTURE SO WE KINDLY REQUEST THAT NO ENQUIRIES ARE DIRECTED TO THEM.

 

Newsflash

Receptionist and frontline training, receptionist course, front desk training, receptionist customer care training, receptionist skills, receptionist training workshop, receptionist and frontdesk course; telephone training, voice skills training, course for receptionist

 

RECEPTIONIST AND FRONTLINE TRAINING PROGRAMME

COURSE OVERVIEW

First impressions last, and staff who work in any reception area are vital members of the corporate team. Their level of performance is invaluable to the overall success of an organisation. Covering all aspects of the role, from answering the telephone to dealing with visitors, this Receptionist Skills training course is suitable for anyone who works in a "front office" situation. A small investment in our one-day workshop “Receptionist and Frontline Training Programme” will deliver huge dividends in the form of a telephonist/receptionist that will do you proud in every dealing with your visitors, in person or by phone. Based on SAQA's Unit Standard ID 7790, 14348, 14351 NQF Level 3 Credits 5

 

DURATION, DATE AND VENUE

The course will take place over 1 day - 09:00 to 16:00 as follows:

9 May 2013 African Moon Conference Centre, Isando (Kempton Park) Gauteng
25 June 2013 Bella Khaya Conference Centre, Midrand Gauteng
25 July 2013 African Moon Conference Centre, Isando (Kempton Park) Gauteng
15 August 2013 Bella Khaya Conference Centre, Midrand Gauteng
28 August 2013 Kolping Conference Centre, Durbanville Cape Town

 

LEARNING CONTENT

• Telephone Techniques
• Dealing with incoming calls.
• How to sound confident, interested and helpful.
• Outgoing calls.
• How to deal with telephone calls and visitors simultaneously.
• Complaint Handling
• Establishing source of complaint.
• Remaining polite and helpful.
• Developing a Personal Commitment to Quality Service
• Helping customers to make the right choice.
• Discretion and tactfulness.
• Communication Skills and How to Use Them
• Examining the importance of body language and telephone behaviour.
• The Importance of First Impressions
• Projecting a professional image.
• Using your voice.
• How to remain calm and composed under pressure.
• Customer Relations
• What influences customer choice.
• Understanding customer needs and attitudes.
• Dealing with awkward customers on the telephone and face-to-face.

 

PRICE/COST

R1 290, 00 per delegate - Includes comprehensive training material, supplementary readers, certificate of completion, refreshments, lunch & snacks and parking vouchers.


ENROLMENT FOR THIS PROGRAMME

To enrol your delegate for this course, kindly e-mail Julie at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it    or contact our office.

 

 

KINDLY NOTE THAT WE HAVE NO PAST OR CURRENT AFFILIATION OR ASSOCIATION WITH “ THE INDEPENDENT INSTITUTE OF EDUCATION (PTY) LTD” AND HAVE NO INTENTION OF AN ASSOCIATION WITH THEM IN THE FUTURE SO WE KINDLY REQUEST THAT NO ENQUIRIES ARE DIRECTED TO THEM.