Institute of Secretarial Studies

OFFICE CLEANING AND TEA LADY PROGRAMME

OFFICE CLEANING AND TEA LADY TRAINING PROGRAMME

COURSE OVERVIEW

The Tea Lady plays a key role in providing a refreshment service to the company’s customers and staff. Emphasis is placed on basic communication skills, stock control, cleaning, time management and problem solving which makes this an indispensable workshop. It is a comprehensive course which assists and provides the learner with increased workplace management skills. We accelerate a sense of responsibility in the workplace; improve attention to detail and time management and organisational skills. Learners have greater confidence through increased competence.

LEARNING CONTENT
WORKPLACE MANAGEMENT & LIFESKILLS:

Ø Communication and ethics in the workplace

Ø Communication techniques

Ø Telephone skills

Ø Office and personal safety and security

Ø Comprehensive cleaning, product usage and wastage control

Ø Personal and hygienic practice in the workplace

Ø Understanding and scheduling of duties within a work plan

Ø Shopping list compilation

Ø Table and tray settings

Ø Cleaning

Ø Maintain personal hygiene, health and presentation

Ø First aid and CPR

Ø HIV/Aids awareness

Ø Understanding employer expectations

COURSE FEE

R1 190, 00 per delegate. Includes comprehensive training material, certificate upon completion, lunch and refreshments.

ENROLMENT FOR THIS PROGRAMME

To enrol your delegate for this course, kindly e-mail Julie at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it or contact our office.

DATE, DURATION AND VENUE

The course will take place over 1 day - 09:00 to 16:00 as follows:
17 February 2012 Cotswold Conference Centre - Midrand Gauteng
6 March 2012 Convention Dynamics, Isando (Kempton Park) Gauteng
3 April 2012 Gauteng Conference Centre, Sandton Gauteng
5 May 2012 Cotswold Conference Centre - Midrand Gauteng
21 June 2012 Courtyard Hotel - Mowbray Cape Town
3 July 2012 Convention Dynamics, Isando (Kempton Park) Gauteng
28 August 2012 Gauteng Conference Centre, Sandton Gauteng

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Newsflash

Priscilla Bouwer was awarded the OPSA/Rexel SA National Office Professional of the Year Award 2011/2012 on 7 September at the glamorous Secretaries Day High Tea at the Johannesburg Crowne Plaza – The Rosebank Hotel. OPSA Patron, Edith Venter, presented the award to Priscilla. The event, which was attended by many of the country's top Office Professionals, marked the culmination of a four-month process to determine the leading Office Professional in South Africa. She is the twenty-eighth woman to receive this award! The first Office Professional of the Year was named in 1983.

Priscilla is the Executive PA to Herman van den Berg, Managing Director of Yokogawa SA (Pty) Ltd and has been in the profession for more than 15 years. Her vision and belief as an Office Professional includes attributes such as learning, skills development, growth and sharing your knowledge and experiences with others every day. She also believes that it is important to have a positive impact on every person with whom she comes into contact with. Listening and learning from others broadens and enhances her skills. Priscilla believes that she leads by example. She is currently working on starting a PA Forum in her organization, which will focus on energizing optimism, professionalism, initiative and leadership.

In recognition of her achievement, Priscilla was presented with a magnificent trophy and a range of prizes including:

R10 000 in Cash generously sponsored by Rexel Office Products
Voucher to attend Office SA 2012 - SA's premier conference for admin professionals run by Siyanqoba Seminars (Valued at R9000)
Planet Fitness one-year gym membership (Valued at R6000)
Rexel Auto+100 Shredder (Valued at R4300)
R2 000 voucher from Office National
20 000 points on a Smart Shopper Card from Pick 'n Pay (Valued at R2000)
One night for two (including breakfast) at River Place sponsored by Cardinal Leisure (Valued at R1500)
Seven piece travel make up brush set from Colourburst.co.za (Valued at R600)
Two hour Hands on Retreat Spa Escape Package (Valued at R599)
Be my Guest by Fay Lewis (Valued at R260)
One year subscription to Office Life magazine (Valued at R120)

A huge thank you to all our generous sponsors who made the day possible.

Inspire. Energise. Learn.

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