OFFICE CLEANING AND TEA LADY PROGRAMME PDF Print E-mail


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OFFICE CLEANING AND TEA LADY TRAINING PROGRAMME

 COURSE OVERVIEW

COURSE OVERVIEW

The Tea Lady plays a key role in providing a refreshment service to the company’s customers and staff. Emphasis is placed on basic communication skills, stock control, cleaning, time management and problem solving which makes this an indispensable workshop. It is a comprehensive course which assists and provides the learner with increased workplace management skills. We accelerate a sense of responsibility in the workplace; improve attention to detail and time management and organisational skills. Learners have greater confidence through increased competence.

LEARNING CONTENT

WORKPLACE MANAGEMENT & LIFESKILLS: 

Ø  Communication and ethics in the workplace

Ø  Communication techniques

Ø  Telephone skills

Ø  Office and personal safety and security

Ø  Comprehensive cleaning, product usage and wastage control

Ø  Personal and hygienic practice in the workplace

Ø  Understanding and scheduling of duties within a work plan

Ø  Shopping list compilation

Ø  Table and tray settings

Ø  Cleaning

Ø  Maintain personal hygiene, health and presentation

Ø  First aid and CPR

Ø  HIV/Aids awareness

Ø  Understanding employer expectations

COURSE FEE

R1 190, 00 per delegate. Includes comprehensive training material, certificate upon completion, lunch and refreshments. 

ENROLMENT FOR THIS PROGRAMME

To enrol your delegate for this course, kindly e-mail Ulindi at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it or contact our office at (012) 376 4282.

DATE, DURATION AND VENUE

The course will take place over 1 day - 09:00 to 15:00 as follows:

 

DATE, VENUE AND REGION

 

TO BE ADVISED

 

 

KINDLY NOTE THAT WE HAVE NO PAST OR CURRENT AFFILIATION OR ASSOCIATION WITH “ THE INDEPENDENT INSTITUTE OF EDUCATION (PTY) LTD” AND HAVE NO INTENTION OF AN ASSOCIATION WITH THEM IN THE FUTURE SO WE KINDLY REQUEST THAT NO ENQUIRIES ARE DIRECTED TO THEM.

 

Newsflash

EXECUTIVE ASSISTANT ADMINISTRATION AND OFFICE MANAGEMENT COURSE 

This Qualification is for any individual who is or wishes to be involved in the Administration function within any industry, or non-commercial venture/organisation.  The Core Component of the Qualification offers the learner knowledge and skills in the Management of Records, Comprehension of written and verbal texts, Computer Literacy, Business Writing, Problem Solving, Ethics, Cultural Awareness, Self Management and Self Development, Project Teamwork and Business Policies and Procedures, Microsoft Office and Career Advancement. The Qualification through its Elective Component enables the learner to specialize in areas of Administration such as Executive Administration, Financial Literacy, Relationship Management, Legal Knowledge, Communication, Project Administration and Support, Call Centre Administration and Human Resources. Learners working towards this Qualification will find that the acquisition of competence in the Unit Standards, which make up the Qualification, will add value to their jobs. This Qualification is intended to enhance the provision of service within the field of Administration within all business and non-commercial sectors. The Qualification ensures progression of learning, enabling the learner to meet standards of service excellence required within the Administration field of learning, through building day-to-day Administration skills as well as general operational.  

Based on SAQA’s Unit ID: 61595, NQF Level 4, 140 Credits 

DURATION

Designed for completion within 12 - 18 Weeks.  Self-study distance learning course.  Assignments and Examination for completion. 

LEARNING CONTENT

1.       GENERAL OFFICE PROCEDURES

a)       Overview for the new administrative assistant

b)       Daily Routine

c)       Telephone Usage

d)       Mail Services and Shipping

e)       Travel Arrangements

f)        Meetings

g)       Time Management

h)       Keeping Accurate Records   

2.      OFFICE EQUIPMENT AND COMPUTERS

a)       Office Equipment

b)       Using Microsoft Windows

c)       Using Apple Macintosh

d)       Email

e)       Using the Internet

f)        Computer Networking

g)       Web Conferencing

h)       Data Security

i)        Troubleshooting Computer Problems

j)         Office Ergonomics  

3.       USING MICROSOFT OFFICE

a)       Common Microsoft Office 2010 Features

b)       Using Microsoft Word

c)       Using Microsoft PowerPoint

d)       Using Microsoft Excel

e)       Using Microsoft Publisher

f)        Using Microsoft OneNote

g)       Using Microsoft Outlook

h)       Using Microsoft Web Applications   

4.       BUSINESS DOCUMENTS

a)       The Business Letter

b)       Other Written Communications

c)       Forms of Address

d)       Legal Documents and Terms   

5.       LANGUAGE USAGE

a)       Grammar

b)       Language Usage and Style

c)       Common English Usage Problems

d)       Spelling

e)       Pronunciation

f)        Punctuation

g)       Numerals   

6.       CAREER ADVANCEMENT

a)       Your Future

b)       Presentation Skills

c)       Communications Skills     

PRICE/COST OPTIONS

R2 690, 00 per delegate.  Includes Comprehensive training material, Certificate, Examination and Shipping of material  as well as a CD containing business templates, supplementary readers and Audio E-Books. 

WE ARE NOW GOING GREEN: This course is now available on CD for R1 790, 00 which means that you will receive all  your course content on CD and not as printed material.  Help us save the planet by choosing this option.    

Kindly note:  There are no payment terms. Training material is released within 5 – 7 working days after payment has been received as the cost is inclusive of all your training material, supplementary readers, assignments as well as the courier charges so we need to ensure that all costs are covered prior to the release of training material.   

ENROLMENT FOR THIS PROGRAMME

To enrol your delegate for this course, kindly contact (012) 376 4282 or e-mail Julie at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it