Why us
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10 Key reasons for choosing an ISS training course

1. The ISS is your guarantee of quality
As a professional organisation for people management and development we really do understand the value of training and how to design and deliver courses that provide practical and immediate results for participants and organisations alike.

2. Setting the standard
We set ourselves the highest standards and our courses set the benchmark for the latest thinking, best practice and quality of delivery. Our customers see us not only as the leading authority, but the voice of the profession and a brand they can trust.

3. Totally current
We are constantly updating and improving our courses through research and development and focusing on what customers tell us is important. Continuing innovation means introducing new courses that reflect the most up-to-date issues facing the profession.

4. Something for everyone
We have a wide, diverse and innovative range of training available with over 83 course titles. We've got courses for people at all levels at every stage of their career. Plus we train thousands of line managers every year in all areas of management and business skills.

5. The best people are our people
We select our tutors not only for their ability to faciliate top-quality training but also for their proven expertise in the subjects in which they train. With in-depth knowledge, practical experience and excellence presentation skills to enhance your learning experience our tutors are second to none. Our training courses also provide opportunities for your to network with other HR and development professionals, people like you.

6. Relevant to your work
For training to work it has to be relevant to the workplace. That's why our courses focus on providing you with insights and skills that you can apply back in the workplace straight away. Our courses place particular emphasis on interaction, discussion and high levels of participation. And course numbers are limited to ensure that all participants get the most out of their course.

7. Excellent support materials
We are committed to providing the highest-quality training that is competitively priced and excellent value for money. Course fees include comprehensive notes and materials, and on many courses participants also receive a free book relevant to the subject.

8. Wealth of experience
Our independent board of course directors bring a wealth of experience, providing advice and insights to ensure we keep up to date with the changing needs of practitioners.

9. Training at your workplace with In-Company solutions
As well as the courses in this Online Directory, our in-company training department can meet your organisation's needs - from a single course to working with you to plan and deliver a whole in-house training strategy.

10. We'll help you to make the right choice...
Although we try to make the course descriptions as informative as possible, we know that it can sometimes be difficult for you to judge your exact needs from reading course summaries. It often helps to talk through your queries and concerns. Our specialist customer service team are here to advise you - they have a thorough knowledge of course content, delivery style and the types of participants who've attended the course in the past. This means they can give you objective advice on the most appropriate course to suit your learning requirements. The team can also advise you on the availability of course places and reserve a course place for you.
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KINDLY NOTE THAT WE HAVE NO PAST OR CURRENT AFFILIATION OR ASSOCIATION WITH THE INSTITUTE OF PRIVATE EDUCATION AND HAVE NO INTENTION OF AN ASSOCIATION WITH THEM IN THE FUTURE SO WE KINDLY REQUEST THAT NO ENQUIRIES ARE DIRECTED TO THEM.

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Newsflash

SECRETARIES UNDERSTAND ALL DEPARTMENTS

The role of the secretary is ever-evolving. Gone are the days when secretaries only answered phone calls, typed correspondence and managed executive diaries.

Today, it is more relevant to talk about a Personal Assistant (PA) - an extension of the management team. PA’s are the pivotal connection between an executive and the business’ clients, staff and stakeholders – the executive’s strategic advantage!

The skills demanded are multi-faceted. Today’s PA or Secretary needs an all-round ability to handle almost every departmental function including marketing, financial and people management. Not to mention advanced multi-media technology skills.

Secretaries have risen to the challenge. They have expanded their role in business to becoming a vital link in the business chain.

The secretarial field offers exciting career opportunities and many of SA’s top PA’s have business degrees that complement their secretarial and soft skills.

In particular, Secretaries have single-handedly redefined their role in the workplace. Interpreting data, research via the internet, spotting industry trends, tracking international developments, displaying great proficiency across a multitude of technology, first-class customer care skills and acting as agents of change are all in a days work for the new age Secretary.

In fact, today’s Secretary adds value far beyond their job portfolio.

Companies are increasingly willing to invest in talent acquisition and retention. The more skilled you are; the greater your talent-value! To succeed in today’s talent-led workplace, you need to show you are a winner.

You need to be passionate and enthusiastic about everything you do and learn as much as you can about your company, industry and technology. More than that, you need to top the trends. You need to be one step ahead of the rest!

When you look at how the world of work has changed over the past 20 or so years and you look at how the Secretarial professional has not only adapted to change, but embraced change, then you know they are topping the talent trend!

The emergence of the technology-age in the mid-90s raised some questions around whether the job of the Secretary would become obsolete. But, this has not happened. Rather, they have evolved their role to the next level and have become more important than ever!

Secretaries no longer quietly performed their duties in the background. Today, you need to be a liberated self-starter.

You need to contribute to effective and successful change in the workplace. Today’s successful Secretary is an active team-player, who adds value to his/her team.

We offer some tips for young Secretaries aspiring to the next level:

  1. Commit to lifelong learning and upskilling.
  2. Confidentiality, flexibility and adaptability are critical success factors.
  3. Be resourceful and knowledgeable.
  4. Be an assertive decision maker.
  5. Ensure you are an all-round multi-tasker with great communication and computer skills.
  6. Be a trend-spotter. If there is new technology, you should be the first to know.

“Success is all about attitude; about the way we look at our jobs and live our lives. As Steward B. Johnson said: Our business in life is not to get ahead of others, but to get ahead of ourselves – to break our own records, to outstrip our yesterday by our today.”

 
KINDLY NOTE THAT WE HAVE NO PAST OR CURRENT AFFILIATION OR ASSOCIATION WITH “ THE INDEPENDENT INSTITUTE OF EDUCATION” AND HAVE NO INTENTION OF AN ASSOCIATION WITH THEM IN THE FUTURE SO WE KINDLY REQUEST THAT NO ENQUIRIES ARE DIRECTED TO THEM.
 

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