ESSENTIAL OFFICE SKILLS FOR PA’S, SECRETARIES AND OFFICE SUPPORT STAFF PDF Print E-mail

ESSENTIAL OFFICE SKILLS FOR PA’S, SECRETARIES AND OFFICE SUPPORT STAFF – 2 DAYS

COURSE OVERVIEW

 

This seminar allows those working in an administrative office environment to develop the skills required to be part of an effective office. You will develop techniques and strategies for effective planning, organising and confident communication. Discover the many tools that can help you manage your time, prioritise and work more effectively meaning you have more time to complete critical urgent tasks. Learn how to proactively contribute to the successful achievement of your individual goals and to the successful running of an office. 

 

Certification: NQF Level 4, 6 Credits

 

LEARNING CONTENT

 

DAY 1

 

Super Assistant:  What the Boss Expects.
Styles and Different Kinds of Bosses;
Professional Presence: Looking and Acting the Part;
Difficult Personalities and Difficult Situations: Dealing with Challenges;
Time Management;
Conflict Management;
Stress Management;
Personal Branding;
Project Planning;

 

DAY 2 

 

Effective Diary Management;
Successful Events Management;
Professional Business Writing;
Travel Arrangements;
Meetings, Minutes and Conference Management;
Accurate Filing and Recordkeeping; and
Tools of the Trade: Voicemail, Email, Memos, and More;

 

COURSE FEE

 

R2 890, 00 per delegate - Includes comprehensive training material, supplementary readers, certificate of completion, refreshments, lunch & snacks and parking vouchers.

 

ENROLMENT FOR THIS PROGRAMME

 

To enrol your delegate for this course, kindly e-mail Julie at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it or contact our office at (012) 253 1888.

 

DURATION, DATE AND VENUE

 

The course will take place over 2 days - 09:00 to 16:00 as follows:

 

 

DATEVENUEREGION
9 & 10 May 2012Our Heritage Conference Centre, Isando (Kempton Park)Gauteng
16 % 17 May 2012School of Shipping Conference Centre, BellvilleCape Town
23 & 24 May 2012Bella Khaya Conference Centre - MidrandGauteng
29 & 30 May 2012Ruimsig Golf View Manor, RuimsigGauteng
26 & 27 June 2012Bella Khaya Conference Centre - MidrandGauteng
24 & 25 July 2012Our Heritage Conference Centre, Isando (Kempton Park)Gauteng
14 & 15 August 2012Gauteng Conference Centre, SandtonGauteng
21 & 22 August 2012School of Shipping Conference Centre, BellvilleCape Town
         

 

 

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KINDLY NOTE THAT WE HAVE NO PAST OR CURRENT AFFILIATION OR ASSOCIATION WITH “ THE INDEPENDENT INSTITUTE OF EDUCATION” AND HAVE NO INTENTION OF AN ASSOCIATION WITH THEM IN THE FUTURE SO WE KINDLY REQUEST THAT NO ENQUIRIES ARE DIRECTED TO THEM.

 

 

Newsflash

Modern PAs are the power behind the throne 
Workplace staff
21 October 2008 
 
Ansunette Swanepoel has been named SA's Personal Assistant of the Year.

Swanepoel is the PA to Jan Scannell, managing director of Distell Ltd, and had to endure three rounds of judging before being named the winner.

Her victory was announced at the closing ceremony of the PA Summit, held at the Southern Sun Grayston Hotel in Sandton recently.

Swanepoel says it was an unforgettable experience and she would encourage PAs to attend the summit.

"I am honoured to be chosen as the ambassador for the profession and look forward to the challenges," she says.

About her job, Swanepoel says: "It is important that today's PAs familiarise themselves with the company's strategic goals and aspirations and drive the brands, products and services to ensure that these targets and goals are achieved.

"We as PAs have learnt to work smarter to be more effective and provide a professional service to our manager or CEO and the company that we work for."

On the work relationship, Swanepoel says it is important that the PA and the boss are comfortable with each other.

Communication plays an extremely important role in this relationship.

"Mr Scannell is a respected leader and wonderful boss to work for.

"I have learned so much from him as a person - he is a balanced individual who believes in hard work and strong family values," she says.

Scannell says the work of a dedicated and professional PA, who is proud of the company she works for and its products, greatly contributes to the success of the organisation the PA works for.

"It is pleasing that Swanepoel has also received recognition outside Distell."

Swanepoel is studying towards a BTech degree in business administration.

She will finish the course in June 2009. She considers the PA of the Year award as a highlight in her career.

Nicolette Jasper, PA of the Year in 2007, says: "Gone are the days that the only responsibilities of PAs and secretaries were to answer the phone and type letters.

"Today's office professionals are able to successfully run the office in the manager's absence.

"Qualities such as interpersonal skills, initiative and business acumen are key.

"The PA of the Year Award is an opportunity for the industry to recognise excellence.

"As PA of the Year in 2007, I had the privilege to be the ambassador and spokesperson for office professionals nationally.

"I saw it as an opportunity to make a difference."

The PA of the Year Award was launched three years ago and has already achieved a recognised and respected brand status in the marketplace.

The idea is to salute the specialised position that an executive PA holds, and to identify and bring the best among them to the fore.

From the nominations received, nine PAs made it to the semifinals, and six were then chosen as finalists.

Besides Swanepoel, these were: Liza Trollip, PA to Sasol Polymers managing director Bernard Klingenberg; Corrie Fourie, PA to Andreas Baumann, general manager: finance at T-Systems SA (Pty) Ltd; Yvonne Morris, PA to Absa group executive director Louis von Zeuner; Avril Rush, PA to OCSA managing director Agatha Pretorius; and Lorna Roets, PA to AngloGold Ashanti Ltd chief executive Mark Cutifani.

What makes the PA of the Year Award unique for the secretarial profession is that the judges are peers.

The six judges are chosen by the Institute of Certified Administrative Professionals (ICAP), the South African branch of the international certifying body for the secretarial administrative profession.

Apart from receiving the award, Swanepoel also got a cheque for R2 000 from each of the sponsors - Croxley, Avery, Office National, Pilot Pens and Rexel.

Her other prizes include a pampering to the value of R7 000 the Chateaux Larize Country House Spa, a Mexican pewter set from Henkel; and a special accommodation voucher from Southern Sun for any one of its hotels. 

 

 

KINDLY NOTE THAT WE HAVE NO PAST OR CURRENT AFFILIATION OR ASSOCIATION WITH “ THE INDEPENDENT INSTITUTE OF EDUCATION” AND HAVE NO INTENTION OF AN ASSOCIATION WITH THEM IN THE FUTURE SO WE KINDLY REQUEST THAT NO ENQUIRIES ARE DIRECTED TO THEM.