Institute of Secretarial Studies

SECRETARIAL OFFICE ADMINISTRATION MANAGEMENT PROGRAMME

SECRETARIAL OFFICE ADMINISTRATION MANAGEMENT PROGRAMME

The office function is at the heart of every business concern. The Office activities may range from simply processing customers’ orders, typing and general clerical work to more complex tasks involving production planning, stock control, distribution and export procedures. Personal Assistants, Secretaries and all Office Staff, responsible for directing these operations and the work of all other office staff, need a clear understanding of these activities. This course provides students with the knowledge and skills they will require for ultimately undertaking an Administration Management role whether it is in a private or public organisation.

» Based on SAQA's Unit Standard ID 67465, NQF level 4

LEARNING CONTENT

The core component contains competencies in Information Handling, Communications, Enterprise/customer service, Technology, Organisational skills, Self-development, Teamwork and Business policies and procedures. The elective component allows the learner to gain specialist knowledge, skills and insight in the areas of Reception, Executive Administration and Human Resources.

We will cover topics such as:

•   Commercial Essentials and Customer Care
•   Business Communications
•   Interpersonal Skills
•   Drawing Up and Incorporating of Office Procedures
•   Understanding Modern Office Practices, Policies & Procedures
•   Human Resources Administration

DURATION, DATE AND VENUE

The course will take place over 1 day - 09:00 to 16:00 as follows:

DATE	VENUE	REGION
20 February 2012	Courtyard Hotel - Mowbray	Cape Town
8 March 2012	Convention Dynamics, Isando (Kempton Park)	Gauteng
15 May 2012	Gauteng Conference Centre, Sandton	Gauteng
7 June 2012	Cotswold Conference Centre - Midrand	Gauteng
10 July 2012	Convention Dynamics, Isando (Kempton Park)	Gauteng
30 August 2012	Gauteng Conference Centre, Sandton	Gauteng
20 August 2012	Courtyard Hotel - Mowbray	Cape Town

COURSE FEE

R1 490, 00 per delegate - Includes comprehensive training material, supplementary readers, certificate of completion, refreshments, lunch & snacks and parking vouchers.

ENROLMENT FOR THIS PROGRAMME

To enrol your delegate for this course, kindly e-mail Julie at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it or contact our office.

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Studying at The Institute of Secretarial Studies is as easy as

Choose Your Qualification.
Enrol For Qualification.
Complete and Submit Assignments.
Receive Results.
Receive Certificate.
And Graduate.

How long are the courses?
Our Correspondence Courses take 6 - 12 weeks to complete. Leniency is given to correspondence course students if the course is not completed in the prescribed time, as we understand unforseen circumstances, however we will require written motivation stating the reason. However kindly remember to check the course overview as some courses duration may differ. We also have 1 day workshops so remember to enquire about these programmes.

How does payment work?
Enquire about payment options.

How can I do these course if I am working?
We offer part-time / correspondence courses. Classes are held on specified dates, according to space availabilty and at an additional fee.

What is included in the course price?
All courseware, supplementary readers, examinations, assessments, certificates and shipping of training material are included in the fee. *Shipping outiside of South Africa is at an additional charge.

What are the entry requirements of the courses?
English is a requirement for all of our courses.

When can I enrol for one of the courses?
Enrolments are open at any time. Students can enrol at any time that best suits their requirements. The course completion date will be calculated based on the starting date of the course.

Where are the examinations written?
Examinations are written at our training centre in Hartbeespoort, Pretoria, however for your convenience it is possible for us to send one of our facilitators to you on the day you are ready to write your examination. There is always the option of nominating an employer, colleague, relative or friend to be your examiner. If you do choose this option then you need to inform us who your nominee examiner will be in order for us to make contact with them.

How long does it take to receive my training material?

Depending on which bank you are banking with, it normally takes 2 - 3 working days for students to receive their training material, which will be delivered with DHL couriers services making use of a door-to-door delivery service.

What if I do not complete the course within the prescribed period or if I fail my examination?
Students who do not successfully complete this programme may repeat the course free of charge and re-write the examination within 12 weeks after receiving their results.

You will restudy and resubmit the examination under the expert guidance of your Study Advisor. You will only be required to resubmit the failed examination. In terms of Outcomes Based Education you will do this until you pass, at no extra cost.

When must I submit my assignment?
It is entirely up to you to decide when you will submit an assignment and at what pace you want to complete the course. There are no due dates or cut-off dates for the submission of assignments but do keep in mind that you must complete the course within the prescribed time frame.

How will I know if I have been accepted as a student?
The College will advise you by SMS / E-mail and by letter of your student number.

Any additional questions may be directed to our Student Support Centre - This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

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