PERSONAL ASSISTANT AND SECRETARY DEVELOPMENT PROGRAMME
Keeping the boss organised, on time, and on track is often a challenge, especially when you are not in charge. During this training seminar, participants will learn how to run a stellar office and stay in control, no matter how hectic the day gets. Additionally, they will discover how to build personal credibility, use techniques for better listening, deal with difficult people, handle negative situations, and more. Skills practice exercises are interactive, allowing participants to practice what they have learned in a fun, high-energy environment. The “Personal Assistant and Secretarial Development Programme” is the ideal conference for those needing to improve their administrative assistant skills or for those looking for the extra business edge.
» Based on SAQA's Unit Standard ID 12153, NQF level 4, 5 Credits
» Based on SAQA's Unit Standard ID10388, NQF level 4, 3 credits
» Based on SAQA's Unit Standard ID 110023 NQF Level 4, 6 Credits
LEARNING CONTENT
We will cover topics such as:
Super Assistant: What the Boss Expects
Minute taking Protocol and Professional Business Writing
Styles and Different Kinds of Bosses
Tools of the Trade: Voicemail, Email, Memos, and More
Professional Presence: Looking and Acting the Part
Difficult Personalities and Difficult Situations: Dealing with Challenges
Time Management
Conflict Management
Stress Management
Personal Branding
Project Planning
DURATION, DATE AND VENUE
The course will take place over 1 day - 09:00 to 16:30 as follows:
| DATE | VENUE | REGION |
| 12 August 2010 | The Croft Conference Centre - Midrand | Gauteng |
| 26 August 2010 | Courtyard Hotel, Mowbray | Cape Town |
| 5 October 2010 | Garden Court – Kempton Park | Gauteng |
| 8 November 2010 | The Croft Conference Centre - Midrand | Gauteng |
| | | |
assistant courses, training course, secretary
