This course will motivate and instil confidence in PAs, administrators and secretaries who are involved in the core skills of project management. The course enables you to practice new skills in a risk-free environment. We have designed this course to provide office professionals with the essential knowledge to effectively plan, implement and review projects. Through attending this course, delegates will also be able to improve their communication, time management and problem solving skills and apply these to their projects.
Course covers unit standards 120372 and 120379 at NQF level 4 with 13 credits
DURATION
18 Weeks Self-study programme. Examination upon completion of studies.
OBJECTIVES
On completion of this course delegates will be able to:
• Clearly define what constitutes a project.
• Plan, organise and document a project in a logical manner.
• Use appropriate tools and documents in order to plan the project effectively and to minimise risk.
• Demonstrate knowledge of delegation, time management, decision making and communication skills essential to effective project implementation.
• Review and learn from strengths and weaknesses identified on completion of a project.
• Influence people and negotiate solutions to problems which arise during your projects.
LEARNING CONTENT
MODULE ONE
What is a Project?
• Defining what we mean by project management
• Special features of projects
• Understanding why projects fail
The Project Life Cycle
• Identify a four-stage approach to managing projects
• Understand the value of the project life cycle
• Preparing and outlining the project
Defining a Project
• How to clearly define a project
• Setting and agreeing objectives, scope and constraints
• Recognise the need to manage project stakeholders
• Define roles and responsibilities in a project
• Appreciate the importance of team working within the project
Project Planning
• Basic planning tools and techniques
• How to make time and cost estimates more credible and realistic
• Establish a project communication strategy
• Simple risk management tools and techniques available to avoid surprises
• Creation of project documentation and data display methods
Implementing the Project
• Monitoring and controlling activities
• Taking corrective action to keep the project on track
• Dealing with requests for change
• Reporting progress
Closing and Reviewing a Project
• Understand the need for a controlled close to a project
• Measuring what actually happened against the plan
• Learning lessons - both positive and negative
• Closing down and moving on
MODULE TWO
The Qualities of a Professional Secretary
The Role of a Secretary in a Company
Diary Management
Business Letter Writing
Telephone Etiquette
Decision Making
Creative Problem Solving
Communication Skills
Composing Faxes, Memorandums and E-mails
Client Care
Conflict Resolution
Making Travel/Hotel Arrangements
Filing Systems
Time Management
Organising meetings
Taking minutes at meetings
Introduction to Bookkeeping
Assertiveness
Document Presentation
Stress Management
PRICE/COST OPTIONS
R2 790,00 includes study material, supplementary reader, Certificate, Examination and Shipping of material with DHL Courier Services
WE ARE NOW GOING GREEN : This course is now available on CD for R1 790,00 which means that you will receive all your course content on CD and not as printed material. Help us save the planet by choosing this option.
ENROLMENTS FOR THIS COURSE To enrol your delegate for this course, kindly contact (012) 376 1043 e-mail Chantelle at
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