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PROJECT MANAGEMENT FOR OFFICE PROFESSIONALS
COURSE OVERVIEW This course will motivate and instil confidence in PAs, administrators and secretaries who are involved in the core skills of project management. The course enables you to practice new skills in a risk-free environment. We have designed this course to provide office professionals with the essential knowledge to effectively plan, implement and review projects. Through attending this course, delegates will also be able to improve their communication, time management and problem solving skills and apply these to their projects.
Course covers unit standards 120372 and 120379 at NQF level 4 with 13 credits DURATION 18 Weeks Self-study programme. Examination upon completion of studies. OBJECTIVES On completion of this course delegates will be able to:
• Clearly define what constitutes a project.
• Plan, organise and document a project in a logical manner.
• Use appropriate tools and documents in order to plan the project effectively and to minimise risk.
• Demonstrate knowledge of delegation, time management, decision making and communication skills essential to effective project implementation.
• Review and learn from strengths and weaknesses identified on completion of a project.
• Influence people and negotiate solutions to problems which arise during your projects. LEARNING CONTENT MODULE ONE What is a Project?
• Defining what we mean by project management
• Special features of projects
• Understanding why projects fail
The Project Life Cycle
• Identify a four-stage approach to managing projects
• Understand the value of the project life cycle
• Preparing and outlining the project
Defining a Project
• How to clearly define a project
• Setting and agreeing objectives, scope and constraints
• Recognise the need to manage project stakeholders
• Define roles and responsibilities in a project
• Appreciate the importance of team working within the project Project Planning
• Basic planning tools and techniques
• How to make time and cost estimates more credible and realistic
• Establish a project communication strategy
• Simple risk management tools and techniques available to avoid surprises
• Creation of project documentation and data display methods Implementing the Project
• Monitoring and controlling activities
• Taking corrective action to keep the project on track
• Dealing with requests for change
• Reporting progress Closing and Reviewing a Project
• Understand the need for a controlled close to a project
• Measuring what actually happened against the plan
• Learning lessons - both positive and negative
• Closing down and moving on MODULE TWO - The Qualities of a Professional Secretary
- The Role of a Secretary in a Company
- Diary Management
- Business Letter Writing
- Telephone Etiquette
- Decision Making
- Creative Problem Solving
- Communication Skills
- Composing Faxes, Memorandums and E-mails
- Client Care
- Conflict Resolution
- Making Travel/Hotel Arrangements
- Filing Systems
- Time Management
- Organising meetings
- Taking minutes at meetings
- Introduction to Bookkeeping
- Assertiveness
- Document Presentation
- Stress Management
PRICE/COST OPTIONS
R2 790,00 includes study material, supplementary reader, Certificate, Examination and Shipping of material with DHL Courier Services
WE ARE NOW GOING GREEN : This course is now available on CD for R1 790,00 which means that you will receive all your course content on CD and not as printed material. Help us save the planet by choosing this option.
ENROLMENTS FOR THIS COURSE
To enrol your delegate for this course, kindly contact (012) 376 4278 or e-mail Julie at
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