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PERSONAL ASSISTANT AND SECRETARY DEVELOPMENT PROGRAMME

Keeping the boss organised, on time, and on track is often a challenge, especially when you are not in charge. During this training seminar, participants will learn how to run a stellar office and stay in control, no matter how hectic the day gets. Additionally, they will discover how to build personal credibility, use techniques for better listening, deal with difficult people, handle negative situations, and more. Skills practice exercises are interactive, allowing participants to practice what they have learned in a fun, high-energy environment. The “Personal Assistant and Secretarial Development Programme” is the ideal conference for those needing to improve their administrative assistant skills or for those looking for the extra business edge.   

» Based on SAQA's Unit Standard ID 12153, NQF level 4, 5 Credits

» Based on SAQA's Unit Standard ID10388, NQF level 4, 3 credits

» Based on SAQA's Unit Standard ID 110023 NQF Level 4, 6 Credits

LEARNING CONTENT


We will cover topics such as:

  1. Super Assistant:  What the Boss Expects
  2. Minute taking Protocol and Professional Business Writing
  3. Styles and Different Kinds of Bosses
  4. Tools of the Trade: Voicemail, Email, Memos, and More
  5. Professional Presence: Looking and Acting the Part
  6. Difficult Personalities and Difficult Situations: Dealing with Challenges
  7. Time Management
  8. Conflict Management
  9. Stress Management
  10. Personal Branding
  11. Project Planning



 

DURATION, DATE AND VENUE


The course will take place over 1 day - 09:00 to 16:30 as follows:

 

DATEVENUEREGION
12 August 2010The Croft Conference Centre - MidrandGauteng
26 August 2010Courtyard Hotel, MowbrayCape Town
5 October 2010Garden Court – Kempton ParkGauteng
8 November 2010The Croft Conference Centre - MidrandGauteng
   

 

 

 

 

  COST


R1 490, 00 per delegate - Includes comprehensive training material, supplementary readers, certificate of completion, refreshments, lunch & snacks, parking vouchers and a free gift.  

ENROLMENTS

 

To enrol  for this course, kindly contact our office at (012) 376 1043.




   

ESSENTIAL OFFICE SKILLS FOR PA’S, SECRETARIES AND OFFICE SUPPORT STAFF – 2 DAYS

This seminar allows those working in an administrative office environment to develop the skills required to be part of an effective office. You will develop techniques and strategies for effective planning, organising and confident communication. Discover the many tools that can help you manage your time, prioritise and work more effectively meaning you have more time to complete critical urgent tasks. Learn how to proactively contribute to the successful achievement of your individual goals and to the successful running of an office. 

Certification: NQF Level 4, 6 Credits

DURATION
The course will take place over 2 days - 09:00 to 16:30 as follows:


DURATION

 

The course will take place over 2 days - 09:00 to 16:30 as follows:

 

DATEVENUEREGION
8 & 9 June 2010The Croft Conference Centre - MidrandGauteng
26 & 27 August 2010Courtyard Hotel, MowbrayCape Town
9 & 10 November 2010The Croft Conference Centre - MidrandGauteng


LEARNING CONTENT 

DAY 1

 1.       Effective Diary Management; 2.       Successful Events Management;3.       Professional Business Writing;4.       Travel Arrangements;5.       Meetings, Minutes and Conference Management; 6.       Accurate Filing and Recordkeeping; and7.       Super Assistant:  What the Boss Expects.

 

DAY 2 1.       Minute taking Protocol; 2.       Styles and Different Kinds of Bosses;3.       Tools of the Trade: Voicemail, Email, Memos, and More; 4.       Professional Presence: Looking and Acting the Part;5.       Difficult Personalities and Difficult Situations: Dealing with Challenges;6.       Time Management;7.       Conflict Management;8.       Stress Management;9.       Personal Branding; and10.    Project Planning

 

R2 890, 00 per delegate - Includes comprehensive training material, supplementary readers, certificate of completion, refreshments and snacks. ENROLMENT FOR THIS PROGRAMME 

To enrol for this course, kindly e-mail Bianca or contact our office at (012) 376 1043.



 

PROFESSIONAL BUSINESS WRITING AND MINUTE TAKING PROTOCOL

 COURSE OVERVIEW 

In today’s busy working environment it is essential to produce clear, reader-friendly business writing to tight deadlines.  Many professionals working in large international companies have excellent spoken communication skills but lack confidence when writing business documents.   Our business writing and minute taking course, Effective Minute taking Protocol, will enable delegates to professionalise their writing skills through presentation and discussion of key elements of good business writing such as planning, style, audience awareness, punctuation and language choice.  You will also analyse and practice writing a range of documents including professional correspondence, business reports, minutes of meetings and tenders and proposals.


DATE, DURATION AND VENUE
The course will take place over 1 day - 09:00 to 16:30 as follows:

 

DATEVENUEREGION
27 August 2010Courtyard Hotel, MowbrayCape Town
9 November 2010The Croft Conference Centre - MidrandGauteng

 

 

 

 

 

By the end of this course you will learn how: 

  • To learn the value of good written communication.
  • To learn how to write and proofread your work so it is clear, concise, complete, and correct.
  • Revisit the rules of good grammar and clear communication.
  • Improve sentence construction and paragraph development.
  • Develop effective business letters for tough situations.
  • Discuss e-mail etiquette.
  • Develop an appropriate writing style and format for your letters, business cases and reports.
  • Learners will be able to draw up an agenda and produce professional, concise and accurate minutes for formal
    and  informal meetings
  • The learner will be aware of the various types of minutes
  • They will understand that the important criteria for effective meetings should be to encourage effective communication and understand the importance of their role in that process
  • Demonstrate an understanding of the rules of grammar, tenses most frequently used in business grammar, vocabulary and punctuation rules.


 

PRICE/COST  

R1 490, 00 per delegate. Includes comprehensive training material, certificate upon completion, lunch and refreshments as well as a CD containing business templates.

 ENROLMENT FOR THIS PROGRAMME 

To enrol  for this course, kindly contact our office at (012) 376 1043.

business writing course, professional letter writing, minute taking course, writing course, technical writing course, professional business writing, writing etiquette, business writing workshop, business writing training

 
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Newsflash

Modern PAs are the power behind the throne 
Workplace staff
21 October 2008 
 
Ansunette Swanepoel has been named SA's Personal Assistant of the Year.

Swanepoel is the PA to Jan Scannell, managing director of Distell Ltd, and had to endure three rounds of judging before being named the winner.

Her victory was announced at the closing ceremony of the PA Summit, held at the Southern Sun Grayston Hotel in Sandton recently.

Swanepoel says it was an unforgettable experience and she would encourage PAs to attend the summit.

"I am honoured to be chosen as the ambassador for the profession and look forward to the challenges," she says.

About her job, Swanepoel says: "It is important that today's PAs familiarise themselves with the company's strategic goals and aspirations and drive the brands, products and services to ensure that these targets and goals are achieved.

"We as PAs have learnt to work smarter to be more effective and provide a professional service to our manager or CEO and the company that we work for."

On the work relationship, Swanepoel says it is important that the PA and the boss are comfortable with each other.

Communication plays an extremely important role in this relationship.

"Mr Scannell is a respected leader and wonderful boss to work for.

"I have learned so much from him as a person - he is a balanced individual who believes in hard work and strong family values," she says.

Scannell says the work of a dedicated and professional PA, who is proud of the company she works for and its products, greatly contributes to the success of the organisation the PA works for.

"It is pleasing that Swanepoel has also received recognition outside Distell."

Swanepoel is studying towards a BTech degree in business administration.

She will finish the course in June 2009. She considers the PA of the Year award as a highlight in her career.

Nicolette Jasper, PA of the Year in 2007, says: "Gone are the days that the only responsibilities of PAs and secretaries were to answer the phone and type letters.

"Today's office professionals are able to successfully run the office in the manager's absence.

"Qualities such as interpersonal skills, initiative and business acumen are key.

"The PA of the Year Award is an opportunity for the industry to recognise excellence.

"As PA of the Year in 2007, I had the privilege to be the ambassador and spokesperson for office professionals nationally.

"I saw it as an opportunity to make a difference."

The PA of the Year Award was launched three years ago and has already achieved a recognised and respected brand status in the marketplace.

The idea is to salute the specialised position that an executive PA holds, and to identify and bring the best among them to the fore.

From the nominations received, nine PAs made it to the semifinals, and six were then chosen as finalists.

Besides Swanepoel, these were: Liza Trollip, PA to Sasol Polymers managing director Bernard Klingenberg; Corrie Fourie, PA to Andreas Baumann, general manager: finance at T-Systems SA (Pty) Ltd; Yvonne Morris, PA to Absa group executive director Louis von Zeuner; Avril Rush, PA to OCSA managing director Agatha Pretorius; and Lorna Roets, PA to AngloGold Ashanti Ltd chief executive Mark Cutifani.

What makes the PA of the Year Award unique for the secretarial profession is that the judges are peers.

The six judges are chosen by the Institute of Certified Administrative Professionals (ICAP), the South African branch of the international certifying body for the secretarial administrative profession.

Apart from receiving the award, Swanepoel also got a cheque for R2 000 from each of the sponsors - Croxley, Avery, Office National, Pilot Pens and Rexel.

Her other prizes include a pampering to the value of R7 000 the Chateaux Larize Country House Spa, a Mexican pewter set from Henkel; and a special accommodation voucher from Southern Sun for any one of its hotels.