2014 Public Upcoming Workshops PDF Print E-mail

PERSONAL ASSISTANT AND SECRETARY DEVELOPMENT PROGRAMME
 
Keeping the boss organised, on time, and on track is often a challenge, especially when you are not in charge. During this training seminar, participants will learn how to run a stellar office and stay in control, no matter how hectic the day gets. Additionally, they will discover how to build personal credibility, use techniques for better listening, deal with difficult people, handle negative situations, and more. Skills practice exercises are interactive, allowing participants to practice what they have learned in a fun, high-energy environment. The “Personal Assistant and Secretarial Development Programme” is the ideal conference for those needing to improve their administrative assistant skills or for those looking for the extra business edge. This programme is for secretaries, personal assistants and office administrators who wish to move into more senior roles, as well as wishing to develop and refine their skills.  All managers want their secretaries or personal assistants to be 'exceptional' since those who are, contributes significantly to their success. Today's secretary or personal assistant must be extremely competent and totally reliable, capable of taking on wider tasks than those of a purely secretarial nature. Solving problems, making decisions, writing reports and making presentations are now amongst the skills needed by secretaries and PA's at work.

» Based on SAQA's Unit Standard ID 12153, NQF level 4, 5 Credits
» Based on SAQA's Unit Standard ID10388, NQF level 4, 3 credits
» Based on SAQA's Unit Standard ID 110023 NQF Level 4, 6 Credits
 
LEARNING CONTENT
 
We will cover the following topics:
 
1. Super Assistant:  What the Boss Expects
2. Minute taking Protocol and Professional Business Writing
3. Styles and Different Kinds of Bosses
4. Professional Presence: Looking and Acting the Part
5. Difficult Personalities and Difficult Situations: Dealing with Challenges
6. Time Management
7. Conflict Management
8. Stress Management
9. Personal Branding
10. Project Planning
 
PRICE/COST

R1 490, 00 per delegate - Includes comprehensive training material, supplementary readers, certificate of completion, refreshments, lunch & snacks and parking vouchers. 

ENROLMENTS

To enrol your delegate for this course, kindly e-mail Julie at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it    or contact our office.


RECEPTIONIST AND FRONTLINE TRAINING PROGRAMME

COURSE OVERVIEW

First impressions last, and staff who work in any reception area are vital members of the corporate team. Their level of performance is invaluable to the overall success of an organisation. Covering all aspects of the role, from answering the telephone to dealing with visitors, this Receptionist Skills training course is suitable for anyone who works in a "front office" situation. A small investment in our one-day workshop “Receptionist and Frontline Training Programme” will deliver huge dividends in the form of a telephonist/receptionist that will do you proud in every dealing with your visitors, in person or by phone. Based on SAQA's Unit Standard ID 7790, 14348, 14351 NQF Level 3 Credits 5

LEARNING CONTENT

• Telephone Techniques
• Dealing with incoming calls.
• How to sound confident, interested and helpful.
• Outgoing calls.
• How to deal with telephone calls and visitors simultaneously.
• Complaint Handling
• Establishing source of complaint.
• Remaining polite and helpful.
• Developing a Personal Commitment to Quality Service
• Helping customers to make the right choice.
• Discretion and tactfulness.
• Communication Skills and How to Use Them
• Examining the importance of body language and telephone behaviour.
• The Importance of First Impressions
• Projecting a professional image.
• Using your voice.
• How to remain calm and composed under pressure.
• Customer Relations
• What influences customer choice.
• Understanding customer needs and attitudes.
• Dealing with awkward customers on the telephone and face-to-face.

PRICE/COST

R1 290, 00 per delegate - Includes comprehensive training material, supplementary readers, certificate of completion, refreshments, lunch & snacks and parking vouchers.


ENROLMENT FOR THIS PROGRAMME

To enrol your delegate for this course, kindly e-mail Julie at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it    or contact our office.


 

PROFESSIONAL BUSINESS WRITING AND MINUTE TAKING PROTOCOL

COURSE OVERVIEW

In today’s busy working environment it is essential to produce clear, reader-friendly business writing to tight deadlines.  Many professionals working in large international companies have excellent spoken communication skills but lack confidence when writing business documents.   Our business writing and minute taking course, Effective Minute taking Protocol, will enable delegates to professionalise their writing skills through presentation and discussion of key elements of good business writing such as planning, style, audience awareness, punctuation and language choice.  You will also analyse and practice writing a range of documents including professional correspondence, business reports, minutes of meetings and tenders and proposals. Based on SAQA's Unit Standard ID 12153, NQF level 4, 5 Credits

OBJECTIVES AND LEARNING CONTENT

 By the end of this course you will learn how:

• To learn the value of good written communication.
• To learn how to write and proofread your work so it is clear, concise, complete, and correct.
• Revisit the rules of good grammar and clear communication and Improve sentence construction and paragraph development.
• Develop effective business letters for tough situations and Discuss e-mail etiquette.
• Develop an appropriate writing style and format for your letters, business cases and reports.
• Learners will be able to draw up an agenda and produce professional, concise and accurate minutes for formal and informal meetings
• They will understand that the important criteria for effective meetings should be to encourage effective communication and understand the importance of their role in that process
• Demonstrate an understanding of the rules of grammar, tenses most frequently used in business grammar, vocabulary and punctuation rules.

PRICE/COST

R1 490, 00 per delegate. Includes comprehensive training material, certificate upon completion, lunch and refreshments as well as a CD containing business templates.

ENROLMENT FOR THIS PROGRAMME

To enrol your delegate for this course, kindly e-mail Julie at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it    or contact our office.


 

ESSENTIAL OFFICE SKILLS FOR PA’S, SECRETARIES AND OFFICE SUPPORT STAFF – 2 DAYS

COURSE OVERVIEW

This seminar allows those working in an administrative office environment to develop the skills required to be part of an effective office. You will develop techniques and strategies for effective planning, organising and confident communication. Discover the many tools that can help you manage your time, prioritise and work more effectively meaning you have more time to complete critical urgent tasks. Learn how to proactively contribute to the successful achievement of your individual goals and to the successful running of an office. 

Certification: NQF Level 4, 6 Credits

LEARNING CONTENT

DAY 1

Super Assistant:  What the Boss Expects.
Styles and Different Kinds of Bosses;
Professional Presence: Looking and Acting the Part;
Difficult Personalities and Difficult Situations: Dealing with Challenges;
Time Management;
Conflict Management;
Stress Management;
Personal Branding;
Project Planning;

DAY 2 

Effective Diary Management;
Successful Events Management;
Professional Business Writing;
Travel Arrangements;
Meetings, Minutes and Conference Management;
Accurate Filing and Recordkeeping; and
Tools of the Trade: Voicemail, Email, Memos, and More;

COURSE FEE

R2 890, 00 per delegate - Includes comprehensive training material, supplementary readers, certificate of completion, refreshments, lunch & snacks and parking vouchers.

ENROLMENT FOR THIS PROGRAMME

To enrol your delegate for this course, kindly e-mail Julie at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it    or contact our office.

 

OFFICE CLEANING AND TEA LADY TRAINING COURSE

COURSE OVERVIEW

The Tea Lady plays a key role in providing a refreshment service to the company’s customers and staff. Emphasis is placed on basic communication skills, stock control, cleaning, time management and problem solving which makes this an indispensable workshop. It is a comprehensive course which assists and provides the learner with increased workplace management skills. We accelerate a sense of responsibility in the workplace; improve attention to detail and time management and organisational skills. Learners have greater confidence through increased competence.

LEARNING CONTENT -

WORKPLACE MANAGEMENT & LIFESKILLS:

Communication and ethics in the workplace
Communication techniques
Telephone skills
Office and personal safety and security
Comprehensive cleaning, product usage and wastage control
Personal and hygienic practice in the workplace
Understanding and scheduling of duties within a work plan
Shopping list compilation
Table and tray settings
Cleaning
Maintain personal hygiene, health and presentation
First aid and CPR
HIV/Aids awareness
Understanding employer expectations


COURSE FEE

R1 190, 00 per delegate. Includes comprehensive training material, certificate upon completion, lunch and refreshments.


ENROLMENT FOR THIS PROGRAMME

To enrol your delegate for this course, kindly e-mail Julie at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it    or contact our office.


 

THE MOST IMPORTANT POINT TO NOTE FROM THE PRINCIPAL AND HEAD OF DISTANCE LEARNING PROGRAMMES:

WE ARE NOT A SCAM ;) Our Aim is to empower South Africans to their MAXIMUM potential at a MINIMAL cost. We do not charge excessively for our courses as we know there are many South Africans who cannot afford to study due to the exhorbitant course fees charged at other training institutions. As a result of our minimal course fees, we are not able to employ an individual consultant to each and every one of our students who can deal with their enquiries individually, however neither is one of our 'over-priced competitors'. As a result of the same minimal course fees, we are unable to purchase state of the art technology with automated systems where you can press 1 and provide your student number, press 2 and you have access to all of your course related information, press 3 and all of your queries are answered and resolved, but then again, this is not happening at any other academy either. So we kindly request your patience when our telephone lines are out of order due to cable theft. We apologise that we are not situated in the 'Concrete Jungle' where wi-fi is either free or readily accessable and available. We are situated in Hartbeespoort, where most people take a weekend break-away to get away from technology and the mad hustle and bustle of suburbia so we are not blessed with state of the art technology that has a backup system and another one just incase the first 2 fail ;) We can move out of Hartbeespoort to the madness of the city and employ 100 employees to deal with all the challenges and hurdles; however we would then have to charge anything between R8000 to R20 000 for our courses which wouldn't make us different to any one of the other training institutes if one takes into consideration what was said at the beginning of this paragraph:

Our aim is to empower South Africans to reach their MAXIMUM potential at a MINIMAL cost.

We reply to our students emails within 8 - 48 working hours, which is much more effcient and quick than the response time of those who are our 'extremely costly competitors'. Please feel free to validate the latter statement on HelloPeter.com. We provide EVEN MORE learning material than what students will receive at ANY other learning institute. Our staff are friendly and committed even though their normal working hours are on average between 16 to 20 hours a day as we believe our students and clients are the reason for our Institute's success.

On one last note, we kindly request that we are treated with the same respect, friendliness and understanding that we treat our students and clients with or else we may have to revise our Institute's mission to:

Empowering South Africans to their MINIMUM potential at MAXIMUM cost, charge enormous course fees and still put our students through what learners are experiencing at 'other learning academies'.

............ and if the latter is what we end up having to resort to then we will lose our passion and interest in doing what we do best and we might as well end up closing the Institute, as that is not the reason we started our successful learning institute in 1998.

ENJOY YOUR LEARNING EXPERIENCE WITH US ;)

KINDLY NOTE THAT WE HAVE NO PAST OR CURRENT AFFILIATION OR ASSOCIATION WITH “ THE INDEPENDENT INSTITUTE OF EDUCATION (PTY) LTD” AND HAVE NO INTENTION OF AN ASSOCIATION WITH THEM IN THE FUTURE SO WE KINDLY REQUEST THAT NO ENQUIRIES ARE DIRECTED TO THEM.

 
< Prev   Next >

Newsflash

EXECUTIVE ASSISTANT ADMINISTRATION AND OFFICE MANAGEMENT COURSE 

This Qualification is for any individual who is or wishes to be involved in the Administration function within any industry, or non-commercial venture/organisation.  The Core Component of the Qualification offers the learner knowledge and skills in the Management of Records, Comprehension of written and verbal texts, Computer Literacy, Business Writing, Problem Solving, Ethics, Cultural Awareness, Self Management and Self Development, Project Teamwork and Business Policies and Procedures, Microsoft Office and Career Advancement. The Qualification through its Elective Component enables the learner to specialize in areas of Administration such as Executive Administration, Financial Literacy, Relationship Management, Legal Knowledge, Communication, Project Administration and Support, Call Centre Administration and Human Resources. Learners working towards this Qualification will find that the acquisition of competence in the Unit Standards, which make up the Qualification, will add value to their jobs. This Qualification is intended to enhance the provision of service within the field of Administration within all business and non-commercial sectors. The Qualification ensures progression of learning, enabling the learner to meet standards of service excellence required within the Administration field of learning, through building day-to-day Administration skills as well as general operational.  

Based on SAQA’s Unit ID: 61595, NQF Level 4, 140 Credits 

DURATION

Designed for completion within 12 - 18 Weeks.  Self-study distance learning course.  Assignments and Examination for completion. 

LEARNING CONTENT

1.       GENERAL OFFICE PROCEDURES

a)       Overview for the new administrative assistant

b)       Daily Routine

c)       Telephone Usage

d)       Mail Services and Shipping

e)       Travel Arrangements

f)        Meetings

g)       Time Management

h)       Keeping Accurate Records   

2.      OFFICE EQUIPMENT AND COMPUTERS

a)       Office Equipment

b)       Using Microsoft Windows

c)       Using Apple Macintosh

d)       Email

e)       Using the Internet

f)        Computer Networking

g)       Web Conferencing

h)       Data Security

i)        Troubleshooting Computer Problems

j)         Office Ergonomics  

3.       USING MICROSOFT OFFICE

a)       Common Microsoft Office 2010 Features

b)       Using Microsoft Word

c)       Using Microsoft PowerPoint

d)       Using Microsoft Excel

e)       Using Microsoft Publisher

f)        Using Microsoft OneNote

g)       Using Microsoft Outlook

h)       Using Microsoft Web Applications   

4.       BUSINESS DOCUMENTS

a)       The Business Letter

b)       Other Written Communications

c)       Forms of Address

d)       Legal Documents and Terms   

5.       LANGUAGE USAGE

a)       Grammar

b)       Language Usage and Style

c)       Common English Usage Problems

d)       Spelling

e)       Pronunciation

f)        Punctuation

g)       Numerals   

6.       CAREER ADVANCEMENT

a)       Your Future

b)       Presentation Skills

c)       Communications Skills     

PRICE/COST OPTIONS

R2 690, 00 per delegate.  Includes Comprehensive training material, Certificate, Examination and Shipping of material  as well as a CD containing business templates, supplementary readers and Audio E-Books. 

WE ARE NOW GOING GREEN: This course is now available on CD for R1 790, 00 which means that you will receive all  your course content on CD and not as printed material.  Help us save the planet by choosing this option.    

Kindly note:  There are no payment terms. Training material is released within 5 – 7 working days after payment has been received as the cost is inclusive of all your training material, supplementary readers, assignments as well as the courier charges so we need to ensure that all costs are covered prior to the release of training material.   

ENROLMENT FOR THIS PROGRAMME

To enrol your delegate for this course, kindly contact (012) 376 4282 or e-mail Julie at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it