HR SECRETARIAL COURSE PDF Print E-mail

HR secretarial course, Human resources training, secretary skills course, receptionist course, receptionist classes, secretarial training


THE HUMAN RESOURCES SECRETARY/ADMINISTRATOR

Based on SAQA Unit Standard ID 10978, NQF Level 4, 10 credits

RECOMMENDED FOR

This course is designed for administrators and secretarial staff who have recently joined an HR team or for those who wish to improve their contribution to HR team outcomes.

COURSE OVERVIEW

Support staff have a crucial role to play in contributing towards the effectiveness of the department. This course is designed to provide a basic introduction to the HR function and to show how support staff can help the HR team and the organisation achieve business success. The course gives participants a basic understanding and appreciation of the role and scope of the function and key HR processes and procedures through open discussion and practical work. Participants will develop the knowledge and skills required to enhance their personal contribution and the effectiveness of their HR team.

COURSE BENEFITS

By the end of the course you will be able to:

  1. understand the role and scope of the human resources function in contributing to your organisation’s success;
  2. contribute and add value to the HR function;
  3. utilise the knowledge, skills and aptitudes required to enhance your role;
  4. improve the effectiveness of HR information systems;
  5. develop your interpersonal communications skills and deal with difficult situations; and
  6. assist in the planning and organisation of the recruitment and selection process.
     
COURSE CONTENT

MODULE ONE – LABOUR RELATIONS ACT
  1. Who is covered by the act?
  2. Organisations of employers and employees
  3. Organisational rights
  4. Union security arrangements
  5. Centralised collective bargaining
  6. Workplace forums
  7. Industrial action
  8. Unfair treatment in the workplace
  9. Dismissals
  10. The transfer of a business
  11. Resolution of disputes
  12. Impact of the act on particular employees
  13. Codes of good practice
  14. Disciplinary matters
  15. Incapacity (poor performance)
  16. Incapacity (ill-health or injury)

MODULE TWO - PROFESSIONAL SKILLS FOR EXECUTIVE SECRETARIES
  1. The Qualities of a Professional Secretary
  2. The Role of a Secretary in a Company
  3. Diary Management
  4. Business Letter Writing
  5. Telephone Etiquette
  6. Decision Making
  7. Creative Problem Solving
  8. Communication Skills
  9. Project Planning
  10. Composing Faxes, Memorandums and E-mails
  11. Client Care
  12. Work planning
  13. Conflict Resolution
  14. Making Travel/Hotel Arrangements
  15. Filing Systems
  16. Time Management
  17. Organising meetings
  18. Taking minutes at meetings
  19. Petty cash
  20. Assertiveness
  21. Document Presentation
  22. Stress Management


COURSE FEES

R2 690,00 per delegate.  Includes Comprehensive training material, Certificate, Examination and Shipping of material.


WE ARE NOW GOING GREEN : This course is now available on CD for R1 590,00 which means that you will receive all your course content on CD and not as printed material.  Help us save the planet by choosing this option.  
 

ENROLMENTS

To enrol for this course, kindly contact (012) 376 4278 or e-mail Julie at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it    
 

Newsflash

Modern PAs are the power behind the throne 
Workplace staff
21 October 2008 
 
Ansunette Swanepoel has been named SA's Personal Assistant of the Year.

Swanepoel is the PA to Jan Scannell, managing director of Distell Ltd, and had to endure three rounds of judging before being named the winner.

Her victory was announced at the closing ceremony of the PA Summit, held at the Southern Sun Grayston Hotel in Sandton recently.

Swanepoel says it was an unforgettable experience and she would encourage PAs to attend the summit.

"I am honoured to be chosen as the ambassador for the profession and look forward to the challenges," she says.

About her job, Swanepoel says: "It is important that today's PAs familiarise themselves with the company's strategic goals and aspirations and drive the brands, products and services to ensure that these targets and goals are achieved.

"We as PAs have learnt to work smarter to be more effective and provide a professional service to our manager or CEO and the company that we work for."

On the work relationship, Swanepoel says it is important that the PA and the boss are comfortable with each other.

Communication plays an extremely important role in this relationship.

"Mr Scannell is a respected leader and wonderful boss to work for.

"I have learned so much from him as a person - he is a balanced individual who believes in hard work and strong family values," she says.

Scannell says the work of a dedicated and professional PA, who is proud of the company she works for and its products, greatly contributes to the success of the organisation the PA works for.

"It is pleasing that Swanepoel has also received recognition outside Distell."

Swanepoel is studying towards a BTech degree in business administration.

She will finish the course in June 2009. She considers the PA of the Year award as a highlight in her career.

Nicolette Jasper, PA of the Year in 2007, says: "Gone are the days that the only responsibilities of PAs and secretaries were to answer the phone and type letters.

"Today's office professionals are able to successfully run the office in the manager's absence.

"Qualities such as interpersonal skills, initiative and business acumen are key.

"The PA of the Year Award is an opportunity for the industry to recognise excellence.

"As PA of the Year in 2007, I had the privilege to be the ambassador and spokesperson for office professionals nationally.

"I saw it as an opportunity to make a difference."

The PA of the Year Award was launched three years ago and has already achieved a recognised and respected brand status in the marketplace.

The idea is to salute the specialised position that an executive PA holds, and to identify and bring the best among them to the fore.

From the nominations received, nine PAs made it to the semifinals, and six were then chosen as finalists.

Besides Swanepoel, these were: Liza Trollip, PA to Sasol Polymers managing director Bernard Klingenberg; Corrie Fourie, PA to Andreas Baumann, general manager: finance at T-Systems SA (Pty) Ltd; Yvonne Morris, PA to Absa group executive director Louis von Zeuner; Avril Rush, PA to OCSA managing director Agatha Pretorius; and Lorna Roets, PA to AngloGold Ashanti Ltd chief executive Mark Cutifani.

What makes the PA of the Year Award unique for the secretarial profession is that the judges are peers.

The six judges are chosen by the Institute of Certified Administrative Professionals (ICAP), the South African branch of the international certifying body for the secretarial administrative profession.

Apart from receiving the award, Swanepoel also got a cheque for R2 000 from each of the sponsors - Croxley, Avery, Office National, Pilot Pens and Rexel.

Her other prizes include a pampering to the value of R7 000 the Chateaux Larize Country House Spa, a Mexican pewter set from Henkel; and a special accommodation voucher from Southern Sun for any one of its hotels.