UPCOMING WORKSHOPS

PERSONAL ASSISTANT AND SECRETARY DEVELOPMENT PROGRAMME

Keeping the boss organised, on time, and on track is often a challenge, especially when you are not in charge. During this training seminar, participants will learn how to run a stellar office and stay in control, no matter how hectic the day gets. Additionally, they will discover how to build personal credibility, use techniques for better listening, deal with difficult people, handle negative situations, and more. Skills practice exercises are interactive, allowing participants to practice what they have learned in a fun, high-energy environment. The “Personal Assistant and Secretarial Development Programme” is the ideal conference for those needing to improve their administrative assistant skills or for those looking for the extra business edge.   

» Based on SAQA's Unit Standard ID 12153, NQF level 4, 5 Credits

» Based on SAQA's Unit Standard ID10388, NQF level 4, 3 credits

» Based on SAQA's Unit Standard ID 110023 NQF Level 4, 6 Credits

LEARNING CONTENT


We will cover topics such as:

  1. Super Assistant:  What the Boss Expects
  2. Minute taking Protocol and Professional Business Writing
  3. Styles and Different Kinds of Bosses
  4. Tools of the Trade: Voicemail, Email, Memos, and More
  5. Professional Presence: Looking and Acting the Part
  6. Difficult Personalities and Difficult Situations: Dealing with Challenges
  7. Time Management
  8. Conflict Management
  9. Stress Management
  10. Personal Branding
  11. Project Planning



 

DURATION, DATE AND VENUE


The course will take place over 1 day - 09:00 to 16:30 as follows:

 

DATEVENUEREGION
12 August 2010The Croft Conference Centre - MidrandGauteng
26 August 2010Courtyard Hotel, MowbrayCape Town
5 October 2010Garden Court – Kempton ParkGauteng
8 November 2010The Croft Conference Centre - MidrandGauteng
   

 

 

 

 

  COST


R1 490, 00 per delegate - Includes comprehensive training material, supplementary readers, certificate of completion, refreshments, lunch & snacks, parking vouchers and a free gift.  

ENROLMENTS

 

To enrol  for this course, kindly contact our office at (012) 376 1043.




   

ESSENTIAL OFFICE SKILLS FOR PA’S, SECRETARIES AND OFFICE SUPPORT STAFF – 2 DAYS

This seminar allows those working in an administrative office environment to develop the skills required to be part of an effective office. You will develop techniques and strategies for effective planning, organising and confident communication. Discover the many tools that can help you manage your time, prioritise and work more effectively meaning you have more time to complete critical urgent tasks. Learn how to proactively contribute to the successful achievement of your individual goals and to the successful running of an office. 

Certification: NQF Level 4, 6 Credits

DURATION
The course will take place over 2 days - 09:00 to 16:30 as follows:


DURATION

 

The course will take place over 2 days - 09:00 to 16:30 as follows:

 

DATEVENUEREGION
8 & 9 June 2010The Croft Conference Centre - MidrandGauteng
26 & 27 August 2010Courtyard Hotel, MowbrayCape Town
9 & 10 November 2010The Croft Conference Centre - MidrandGauteng


LEARNING CONTENT 

DAY 1

 1.       Effective Diary Management; 2.       Successful Events Management;3.       Professional Business Writing;4.       Travel Arrangements;5.       Meetings, Minutes and Conference Management; 6.       Accurate Filing and Recordkeeping; and7.       Super Assistant:  What the Boss Expects.

 

DAY 2 1.       Minute taking Protocol; 2.       Styles and Different Kinds of Bosses;3.       Tools of the Trade: Voicemail, Email, Memos, and More; 4.       Professional Presence: Looking and Acting the Part;5.       Difficult Personalities and Difficult Situations: Dealing with Challenges;6.       Time Management;7.       Conflict Management;8.       Stress Management;9.       Personal Branding; and10.    Project Planning

 

R2 890, 00 per delegate - Includes comprehensive training material, supplementary readers, certificate of completion, refreshments and snacks. ENROLMENT FOR THIS PROGRAMME 

To enrol for this course, kindly e-mail Bianca or contact our office at (012) 376 1043.



 

PROFESSIONAL BUSINESS WRITING AND MINUTE TAKING PROTOCOL

 COURSE OVERVIEW 

In today’s busy working environment it is essential to produce clear, reader-friendly business writing to tight deadlines.  Many professionals working in large international companies have excellent spoken communication skills but lack confidence when writing business documents.   Our business writing and minute taking course, Effective Minute taking Protocol, will enable delegates to professionalise their writing skills through presentation and discussion of key elements of good business writing such as planning, style, audience awareness, punctuation and language choice.  You will also analyse and practice writing a range of documents including professional correspondence, business reports, minutes of meetings and tenders and proposals.


DATE, DURATION AND VENUE
The course will take place over 1 day - 09:00 to 16:30 as follows:

 

DATEVENUEREGION
27 August 2010Courtyard Hotel, MowbrayCape Town
9 November 2010The Croft Conference Centre - MidrandGauteng

 

 

 

 

 

By the end of this course you will learn how: 

  • To learn the value of good written communication.
  • To learn how to write and proofread your work so it is clear, concise, complete, and correct.
  • Revisit the rules of good grammar and clear communication.
  • Improve sentence construction and paragraph development.
  • Develop effective business letters for tough situations.
  • Discuss e-mail etiquette.
  • Develop an appropriate writing style and format for your letters, business cases and reports.
  • Learners will be able to draw up an agenda and produce professional, concise and accurate minutes for formal
    and  informal meetings
  • The learner will be aware of the various types of minutes
  • They will understand that the important criteria for effective meetings should be to encourage effective communication and understand the importance of their role in that process
  • Demonstrate an understanding of the rules of grammar, tenses most frequently used in business grammar, vocabulary and punctuation rules.


 

PRICE/COST  

R1 490, 00 per delegate. Includes comprehensive training material, certificate upon completion, lunch and refreshments as well as a CD containing business templates.

 ENROLMENT FOR THIS PROGRAMME 

To enrol  for this course, kindly contact our office at (012) 376 1043.

business writing course, professional letter writing, minute taking course, writing course, technical writing course, professional business writing, writing etiquette, business writing workshop, business writing training
 
Random Thought

"Everyone experiences tough times, it is a measure of your determination and dedication how you deal with them and how you can come through them." -- Lakshmi Mittal
 
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Newsflash

SECRETARIES UNDERSTAND ALL DEPARTMENTS

The role of the secretary is ever-evolving. Gone are the days when secretaries only answered phone calls, typed correspondence and managed executive diaries.

Today, it is more relevant to talk about a Personal Assistant (PA) - an extension of the management team. PA’s are the pivotal connection between an executive and the business’ clients, staff and stakeholders – the executive’s strategic advantage!

The skills demanded are multi-faceted. Today’s PA or Secretary needs an all-round ability to handle almost every departmental function including marketing, financial and people management. Not to mention advanced multi-media technology skills.

Secretaries have risen to the challenge. They have expanded their role in business to becoming a vital link in the business chain.

The secretarial field offers exciting career opportunities and many of SA’s top PA’s have business degrees that complement their secretarial and soft skills.

In particular, Secretaries have single-handedly redefined their role in the workplace. Interpreting data, research via the internet, spotting industry trends, tracking international developments, displaying great proficiency across a multitude of technology, first-class customer care skills and acting as agents of change are all in a days work for the new age Secretary.

In fact, today’s Secretary adds value far beyond their job portfolio.

Companies are increasingly willing to invest in talent acquisition and retention. The more skilled you are; the greater your talent-value! To succeed in today’s talent-led workplace, you need to show you are a winner.

You need to be passionate and enthusiastic about everything you do and learn as much as you can about your company, industry and technology. More than that, you need to top the trends. You need to be one step ahead of the rest!

When you look at how the world of work has changed over the past 20 or so years and you look at how the Secretarial professional has not only adapted to change, but embraced change, then you know they are topping the talent trend!

The emergence of the technology-age in the mid-90s raised some questions around whether the job of the Secretary would become obsolete. But, this has not happened. Rather, they have evolved their role to the next level and have become more important than ever!

Secretaries no longer quietly performed their duties in the background. Today, you need to be a liberated self-starter.

You need to contribute to effective and successful change in the workplace. Today’s successful Secretary is an active team-player, who adds value to his/her team.

We offer some tips for young Secretaries aspiring to the next level:

  1. Commit to lifelong learning and upskilling.
  2. Confidentiality, flexibility and adaptability are critical success factors.
  3. Be resourceful and knowledgeable.
  4. Be an assertive decision maker.
  5. Ensure you are an all-round multi-tasker with great communication and computer skills.
  6. Be a trend-spotter. If there is new technology, you should be the first to know.

“Success is all about attitude; about the way we look at our jobs and live our lives. As Steward B. Johnson said: Our business in life is not to get ahead of others, but to get ahead of ourselves – to break our own records, to outstrip our yesterday by our today.”

 
 

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