HR SECRETARIAL COURSE PDF Print E-mail




THE HUMAN RESOURCES SECRETARY/ADMINISTRATOR

Based on SAQA Unit Standard ID 10978, NQF Level 4, 10 credits

RECOMMENDED FOR

This course is designed for administrators and secretarial staff who have recently joined an HR team or for those who wish to improve their contribution to HR team outcomes.

COURSE OVERVIEW

Support staff have a crucial role to play in contributing towards the effectiveness of the department. This course is designed to provide a basic introduction to the HR function and to show how support staff can help the HR team and the organisation achieve business success. The course gives participants a basic understanding and appreciation of the role and scope of the function and key HR processes and procedures through open discussion and practical work. Participants will develop the knowledge and skills required to enhance their personal contribution and the effectiveness of their HR team.

COURSE BENEFITS

By the end of the course you will be able to:

  1. understand the role and scope of the human resources function in contributing to your organisation’s success;
  2. contribute and add value to the HR function;
  3. utilise the knowledge, skills and aptitudes required to enhance your role;
  4. improve the effectiveness of HR information systems;
  5. develop your interpersonal communications skills and deal with difficult situations; and
  6. assist in the planning and organisation of the recruitment and selection process.
     
COURSE CONTENT

MODULE ONE – LABOUR RELATIONS ACT
  1. Who is covered by the act?
  2. Organisations of employers and employees
  3. Organisational rights
  4. Union security arrangements
  5. Centralised collective bargaining
  6. Workplace forums
  7. Industrial action
  8. Unfair treatment in the workplace
  9. Dismissals
  10. The transfer of a business
  11. Resolution of disputes
  12. Impact of the act on particular employees
  13. Codes of good practice
  14. Disciplinary matters
  15. Incapacity (poor performance)
  16. Incapacity (ill-health or injury)

MODULE TWO - PROFESSIONAL SKILLS FOR EXECUTIVE SECRETARIES
  1. The Qualities of a Professional Secretary
  2. The Role of a Secretary in a Company
  3. Diary Management
  4. Business Letter Writing
  5. Telephone Etiquette
  6. Decision Making
  7. Creative Problem Solving
  8. Communication Skills
  9. Project Planning
  10. Composing Faxes, Memorandums and E-mails
  11. Client Care
  12. Work planning
  13. Conflict Resolution
  14. Making Travel/Hotel Arrangements
  15. Filing Systems
  16. Time Management
  17. Organising meetings
  18. Taking minutes at meetings
  19. Petty cash
  20. Assertiveness
  21. Document Presentation
  22. Stress Management


COST

R2 690,00 per delegate.  Includes Comprehensive training material, Certificate, Examination and Shipping of material.


WE ARE NOW GOING GREEN : This course is now available on CD for R1 590,00 which means that you will receive all your course content on CD and not as printed material.  Help us save the planet by choosing this option. 
 




ENROLMENTS

To enrol for this course, kindly contact (012) 376 1043 or e-mail Chantelle at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it    
 
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