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SECRETARIAL BUSINESS ADMINISTRATION MANAGEMENT COURSE OVERVIEW Our course in Business Administration Management will provide that goal—focused training. You’ll get a thorough grounding in the theories and principles of accounting, bookkeeping, human resources functions and personnel management, coaching, leadership, general business management and project management. You’ll come away a whiz on how to budget, organize, plan, hire, direct, control, and otherwise manage various departments. This course will also get you thinking and dealing with issues such as diversity, ethics, politics, and other dynamics that play a role in every work environment. You can most definitely count on problem-solving, theorising, and math-heavy number-crunching too. As a Manager-to-be, you’ll also be required to develop a balance between sensitivity and fairness. You’ll need to be innovative, creative, and a good problem-solver. These qualities (and your winning personality) will put you on a path to successful management in any number of fields. Our course has been designed to cover all of the aspects related to being an Administration Manager. Based on SAQA Unit Standard ID unit standards 120372 and 120379 at NQF level 4 with 13 credits
Based on SAQA Unit Standard ID unit standards 14667 NQF Level 4, 10 Credits
Based on SAQA's Unit Standard ID 10140 NQF Level 4, 8 Credits
Based on SAQA's Unit Standard ID 110023 NQF Level 4, 6 Credits
DURATION
The course has been designed for completion within 4 - 6 months. Modules have assignments for completion. Examination will be written at the end of the study period.
OBJECTIVES
On achieving this qualification, the learner will:
Develop administration systems to control resources and information
Improve organisation effectiveness by managing administration records and assisting others to do so
Present information correctly through effective business writing including the developing of reports
Have knowledge of the procedure for stock and fixed asset control
Identify and manage service providers
Comply with the organisation's ethics and code of conduct
Set personal goals and develop and manage him/herself in a business context
Be aware of how fraud can be present in an office environment and assisting in its control
Display cultural awareness in dealing with customers and colleagues and utilizing the differences in a positive way to enhance the effectiveness and image of the organisation
Identify and solve work related problems to aid the effectives of the organisation
Apply efficient time management processes, procedures and techniques
Be an effective team member and utilize diversity to its fullest capacity
Become a knowledge worker and be able to monitor the media, conduct basic research and understand the global positioning of his/her organisation
KEY MODULES 1. GENERAL BUSINESS MANAGEMENT This module provides an overview of the major functions of management. Emphasis is on planning, organizing, staffing, leading, and controlling. Upon completion, students should be able to work as contributing members of a team utilising these essential functions of management.a) Business Termsb) Effective Business Managementc) Managerial Roles in Business
2. UNDERSTANDING FINANCIAL MANAGEMENT
Introduces students to the themes of financial decision-making. The module compares the financial objectives of the manger and the investor. Surveys the fundamentals of financial management from the viewpoint of the financial officer. Students gain an understanding of the time value of money, current asset management, risk management, financial leverage and analysis, capital budgeting, long term financing, capital markets, and the cost of capital.a) Introduction to Financial Managementb) Finance for Non-Financial Managers
3. THE BASIC FUNDAMENTALS OF BOOKKEEPING AND SIMPLE ACCOUNTING
This module is an introduction to bookkeeping fundamentals and will suit those with no bookkeeping experience or knowledge. You will cover manual bookkeeping concepts and processes. We cover the concepts, modules and activities associated with bookkeeping, section by section. At the end of the chapter, you will understand what you are doing as well as why you are doing it. The module starts with the different terminology used in bookkeeping, and the definitions of the various books used and entries made in the books. The course then moves on to an extremely practical learning process. On completion of this section, the learner will be capable of starting off a set of books for a small to medium sized business, enter all the transactions in the various books of first entry, post the entries to the general ledger, balance accounts at month-end or year-end, and draw up a Trial Balance. a) Introductionb) Objectivesc) Bookkeepingd) Double Entry Systeme) Main Accounting Termsf) Accounting Equationg) Advantages of Double Entry System.h) Journal Entriesi) Accountsj) Rules Regarding Dr. And Cr. Entryk) Journall) Ledgerm) Trial Balancen) Methods of Preparing Trial Balanceo) Objectives of preparing Trial Balancep) Limitations of Trial Balanceq) Cash Bookr) Types of Cash Books) Simple Cash Bookt) Two Column Cash Booku) Three Column Cash Bookv) Petty Cash Book.w) Imprest System of Petty Cash Book.x) Advantages of Petty Cash Booky) Pass Bookz) Bank Reconciliation Statementaa) Causes for difference between Cash Book Balance and Pass Book Balance.bb) Need and importance of Bank Reconciliation Statementcc) Procedure for preparation of Bank Reconciliation Statement.dd) Single Entry System1. Meaning2. Features3. Advantagesee) Ascertainment of Profit under single entry systemff) Defects of single entry systemgg) Ascertainment of Profit under double entry systemhh) Final Accountsii) Trading Accountjj) Profit and Loss Accountkk) Balance sheet
4. LABOUR RELATIONS, PERSONNEL MANAGEMENT AND HUMAN RESOURCE MANAGEMENT
This module covers a contemporary approach to managing people in organisations. It enables the students to understand the concepts and roles of human resource management and planning within modern organisations. a) Personnel Managementb) Knowledge Managementc) Recruitment Procedure and Fair Selectiond) Understanding the Labour Relations Acte) Managing Employee Grievancesf) Managing Employee Conflictg) Introductions to Appraisalsh) Skills Development Acti) Codes of Good Practice 5. PRACTICAL PROJECT MANAGEMENT An examination of project identification, selection, and planning. Students develop skills to manage projects using the latest planning, tracking, monitoring, and control techniques. This module has been designed to provide office professionals with the essential knowledge to effectively plan, implement and review projects. What is a Project? Defining what we mean by project management
Special features of projects
Understanding why projects fail The Project Life Cycle Identify a four-stage approach to managing projects
Understand the value of the project life cycle
Preparing and outlining the project Defining a Project How to clearly define a project
Setting and agreeing objectives, scope and constraints
Recognise the need to manage project stakeholders
Define roles and responsibilities in a project
Appreciate the importance of team working within the project Project Planning Basic planning tools and techniques
How to make time and cost estimates more credible and realistic
Establish a project communication strategy
Simple risk management tools and techniques available to avoid surprises
Creation of project documentation and data display methods Implementing the Project Monitoring and controlling activities
Taking corrective action to keep the project on track
Dealing with requests for change
Reporting progress Closing and Reviewing a Project Understand the need for a controlled close to a project
Measuring what actually happened against the plan
Learning lessons - both positive and negative
Closing down and moving on
6. PROFESSIONAL SKILLS FOR EXECUTIVE SECRETARIES This practical and highly popular module rapidly develops the key skills and knowledge that enables the office professional to maximise their contribution to the manager, team and organisation. The module shows you how to plan and organise efficiently, develop confident office organisation skills and proactively contribute to the successful achievement of the organisation’s goals. The Qualities of a Professional Secretary
The Role of a Secretary in a Company
Diary Management
Business Letter Writing
Telephone Etiquette
Decision Making
Creative Problem Solving
Communication Skills
Project Planning
Composing Faxes, Memorandums and E-mails
Client Care
Filing Systems
Time Management
Organising meetings
Taking minutes at meetings
Bookkeeping
Assertiveness
Presentation
Stress Management 7. PERFORMANCE MANAGEMENT This section explores areas such as discriminatory behavior, human capital advantage, value systems, and the development of organisation culture. Performance management is a key tool for organisational success. Students examine holistic and integrated processes which have implications for a broad range of people management policies.
8. BONUS MODULE – MARKETING MANAGEMENT
Understanding the marketing process and commonly used tools in marketing is imperative for a student of Business Administration. Therefore, this course aims to familiarise the student with commonly used techniques in the collection and analysis of marketing management concepts.
COURSE FEE /COST OPTIONS
This course is priced at R 3 890, 00 and includes all training material, examinations, certificates and shipment of material.
WE ARE NOW GOING GREEN: This course is now available on CD for R2 290, 00 which means that you will receive all your course content on CD and not as printed material. Help us save the planet by choosing this option. ENROLMENT FOR THIS PROGRAMME
To enrol for this course, kindly contact (012) 376 4278 e-mail Julie at
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